Privacy Policy
Effective date: September 24, 2026
Atronia Innovations Inc. ("we", "us") respects your privacy. This policy explains what information we collect through innotronia.com, how we use it, and the choices you have.
1. Information we collect
Information you give us. When you send a shipping quote request or an e-commerce consultation form, we collect the details you choose to provide, such as:
- Your name, company or brand name, email address, and phone number or WeChat ID
- Your service preferences (for example: service type, parcel size, shipping volume, plan, platforms, SKU count, business goals)
- Any message you write to us
Information collected automatically. Our hosting provider may record standard technical data (such as IP address, browser type and the time of your visit) in server logs for security and reliability. Your browser also stores your language preference locally on your own device. We do not use advertising or cross-site tracking cookies.
2. How we use your information
- To respond to your inquiry and prepare quotes or proposals
- To provide, manage and improve our services if you become a client
- To send you a confirmation that we received your message
- To comply with legal obligations and protect against fraud or abuse
We do not sell your personal information, and we do not share it with third parties for their own marketing.
3. Service providers
We use a small number of trusted providers to run this website. They process information only to provide their service to us:
- FormSubmit — delivers the contents of our website forms to our inbox
- Google Workspace — our business email
- GitHub Pages — website hosting
- Calendly and Zoom — if you book a call, Calendly collects the details you enter in its booking form and creates a Zoom meeting. Calendly's booking widget loads only when you open it and may set its own cookies.
4. How long we keep it
We keep inquiry information for as long as needed to respond to you and, if we work together, for the duration of our business relationship and any period required by law, tax or accounting rules. You can ask us to delete it at any time (see below).
5. Your choices and rights
You can ask us to access, correct or delete the personal information you have shared with us. Depending on where you live — for example California (CCPA/CPRA) or the European Economic Area (GDPR) — you may have additional rights, such as the right to know what we hold about you or to object to certain processing. We will not discriminate against you for exercising these rights.
To make a request, send us a message through the contact form and mention "privacy request".
6. Security
Our website is served over encrypted HTTPS connections, and we limit access to inquiry information to the people who need it to respond to you. No method of transmission or storage is completely secure, but we take reasonable measures to protect your information.
7. International visitors
We have offices in Los Angeles (United States) and Shenzhen (China), and our team and service providers may process information in the United States, China or other countries. By contacting us, you understand that your information may be transferred to and processed in these locations.
8. Children
Our website and services are intended for businesses and are not directed at children under 16. We do not knowingly collect information from children.
9. Changes to this policy
We may update this policy from time to time. The effective date at the top of this page shows when it was last changed.
10. Contact us
Questions about this policy? Reach us any time through the contact form on our website.